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Privacy Policy

Last updated: 2025
This website is owned and operated by Astral Elysium Pty Ltd A.B.N. 49 691 127 205 trading as Designer Bums (“we”, “us” and “our”). By using this website (“Site”) you agree to our Privacy Policy. The Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the Site.

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. When we change this Privacy Policy we will also update the “Date of last update” at the top of this Privacy Policy. This Privacy Policy is in addition to any other terms and conditions applicable to the Site. We do not make any representations about third party web sites that may be linked to the Site.

We recognise the importance of protecting the privacy of personal information collected about visitors to our Site, in particular information that is capable of identifying an individual (“Personal Information”). This Privacy Policy governs the manner in which your Personal Information, obtained through the Site, will be dealt with. This Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

1. The kinds of Personal Information we collect

  • 1.1 The kinds of Personal Information that we collect include:
    • 1.1.1 Contact details such as name, role or position, address, email address, mobile number and landline number;
      • 1.1.2 Confidential information including bank account and credit card details. We will not release this information unless we have your express consent to do so;
        • 1.1.3 Your individual preferences, and opinions;
          • 1.1.4 How you were referred to or became aware of us;
            • 1.1.5 Information about your business, skills, services, products and prices;
              • 1.1.6 If you are an employee or prospective employee, information about your qualifications, skills and work experience; and
                • 1.1.7 When you use certain features of the Site, we may receive, store and process different types of information about your location such as IP address, post code and more specific information such as GPS based functionality on mobile devices used to access the Site.

                2. How we collect Personal Information

                • 2.1 We collect Personal Information by various means including when:
                  • 2.1.1 You place an order for our product(s);
                    • 2.1.2 You contact us with a question or inquiry;
                      • 2.1.3 You like, follow us, or comment on a post, on our social media accounts;
                        • 2.1.4 You subscribe to our newsletter or update service; and
                          • 2.1.5 You visit our Site. We may use ‘cookies’ on our Site.  Cookies are an industry standard and most major websites use them.  A cookie is a small text file that our Site may place on your computer as a tool to remember your preferences.  You may refuse the use of cookies by selecting the appropriate settings on your browser.

                          3. The purposes for which we collect, hold, use and disclose Personal Information

                          • 3.1 We collect, hold and use Personal Information in order to:
                            • 3.1 Provide our product(s) to you;
                              • 3.2 Direct market to you, with your permission;
                                • 3.3 Understand and analyse our sales, and your needs and preferences;
                                  • 3.4 Develop, enhance, market and provide product(s) that meet your needs;
                                    • 3.5 Improve our product(s); and
                                      • 3.6 Respond to requests or complaints. 

                                      4. The parties to whom your Personal Information is disclosed

                                          • 4.1 Subject to our confidentiality obligations, we may share some relevant Personal Information with:
                                          • 4.1.1 parties we engage to provide you with goods or services on our behalf;
                                            • 4.1.2 our email marketing provider for the purposes of providing you our newsletter, invitations and updates; and
                                              • 4.1.3 third party service providers who assist us with archival, auditing, accounting, legal, business consulting, website or technology services.
                                              • 4.2 We also will disclose your Personal Information if required to do so by law or in circumstances permitted by the Privacy Act.
                                              • 4.3 We do not disclose Personal Information to overseas recipients.

                                              5. Opting out of marketing communications

                                              • 5.1 We may, from time to time, send you newsletters, invitations and legal updates about our product(s).  You can opt out of receiving further such communications by notifying us using our contact details below by clicking the “unsubscribe” option at the bottom of any marketing e-mail received from us.

                                              6. Security

                                              • 6.1 We take reasonable physical, technical and administrative safeguards to protect your Personal Information from misuse, interference, loss and unauthorised access, modification and disclose.

                                              7. Access/correction/updating Personal Information

                                              • 7.1 You can contact us to access, correct or update your Personal Information.  Unless we are subject to confidentiality obligation or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy Act, we will endeavour to make your information available to you within 30 days.
                                              • 7.2 In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any Personal Information held by us.
                                              • 7.3 If you request to correct your Personal Information, we will correct, or, if we consider more appropriate, note your request for amendment of the information on your record.
                                              • 7.4 We will not charge you to make a request to access your record but we may charge you to actually provide access depending on the costs associated with obtaining and providing the material.
                                              • 7.5 These actions can usually be taken by contacting us using the contact information on the "Contact Us" page. 

                                              8. Business Sale, Merger or Asset Transfer

                                              If Designer Bums is involved in a sale, merger, acquisition, restructuring, or transfer of assets, we may disclose and transfer your personal information including your name, contact details, purchase history, account information, marketing preferences, and other relevant data to the prospective or actual purchaser, successor, or transferee as part of that transaction.

                                              This includes information stored in third-party platforms we use to manage our customer relationships and marketing communications, such as Klaviyo. Where these platforms are used, any associated customer data may also be transferred to the purchaser or successor entity.

                                              Any transfer of personal information will be made in accordance with this Privacy Policy and the Australian Privacy Principles under the Privacy Act 1988 (Cth). By providing us with your personal information, you consent to these potential transfers and acknowledge that the new owner or successor entity will be entitled to continue using your personal information in the same way we do, subject to applicable laws.

                                              9. European Union General Data Protection Regulation (the GDPR)

                                              • 8.1 For European users, we endeavour to comply with the GDPR, wherever possible.  Pursuant to the GDPR, you have the additional right to be forgotten to our system.  Please note that we are responsible for any form of data loss or information loss wherein this right has been requested by you.

                                              10. Problems or questions

                                              • 10.1 If we become aware of any ongoing concerns or problems with our Site, we will take these issues seriously and work to address these concerns.  If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.
                                              • 10.2 If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, a complaint may be made to us by using the “Contact Us” page.
                                              • 10.3 We will endeavour to respond to any complaint within 30 days.  If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.

                                              For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site; http://www.privacy.gov.au/

                                              Mobile Message Marketing: By subscribing to SMS marketing you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not a condition of purchase. Text STOP to unsubscribe or HELP for help. Msg and data rates may apply.

                                              Washing New Nappies

                                              • Wash your brand new nappies with a small amount of detergent in a short cycle.
                                              • Hang dry the outer shell in the shade
                                              • Inserts can be hung to dry in the sun or tumble dried on low
                                              • The bamboo inserts will be absorbent enough to use after the first wash, and will reach maximum absorbency after the first few washes.

                                              MODERN CLOTH NAPPIES

                                              Nappy Wash Routine

                                              Download the Nappy care instructions, to have them on the go.

                                              • Drop any solids into the toilet
                                              • Rinse night nappies or nappies worn >4 hours under hot water and thoroughly wring out. If running a pre-wash first thing in the morning you can skip hand-rinsing.
                                              • Store nappies in a dry-pail (basket with a lot of air flow) between washes for no more than 2 days. Do not soak nappies.
                                              • Each day or every other day, run a short cycle prior (45 -70 mins) with a half amount of detergent at 40-60 degrees Celcius.
                                              • Before washing gently unsnap all inserts and separate parts
                                              • The purpose of this step is to remove the bulk of soiling
                                              • Dry pail pre-washed items until you are ready to run the main wash
                                              • When you have enough items for a full load, you can run the main wash.
                                              • Use the recommended full amount of detergent for your machine/load size. 
                                              • Run your longest wash cycle (Cottons, heavy or long - with speed-perfect off) at maximum 60 degrees Celsius to get nappies thoroughly clean, sanitary, free of build-up, and smelling fresh.
                                              • Use a spin speed of 800 RPM to ensure the bulk of dirty water is spun out, while maintaining integrity of the elastics. Note higher spins in the washing machine can stretch and damage elastics.

                                              Tip: you can include baby and children's clothes or smaller clothing items to make a full load. Machine loading is important for agitation.
                                              • Hang dry the outer shell in the shade, out of direct sunlight
                                              • Inserts can be hung to dry in the sun or tumble dried on low
                                              • Avoid tumble drying shells as high temperatures can delaminate the waterproof outer and void your warranty
                                              • If using plant based detergents when washing nappies we recommend using double the amount specified and washing at 60 degrees Celcius for best cleaning results.
                                              • Barrier creams are fine to use but will require a warm to hot wash to remove oil and zinc residue.
                                              • If your baby has particularly sensitive skin, we recommend running an optional short, final rinse to ensure all detergents are washed away.

                                              Before use please watch our helpful fitting guide on our YouTube Channel. You can also access our helpful visual cloth nappy fitting guide below:

                                              Designer Bums Cloth Nappy Fitting Videos

                                              Designer Bums Cloth Nappy Fitting Guide

                                              Wash & Care Instructions

                                              Every piece in the Designer Bums range is made with the same care and intention as our nappies. To make sure yours lasts as long as it should, it is see below our wash & care guide for every product.

                                              1. Pre-wash before first use with like colours to avoid colour run. After use hand-rinse pads in cold to warm water under the tap until the water is clear. Gently squeeze out excess water and dry-pail at the end of each day.

                                              2. Main Cycle Every 2-3 days maximum on Heavy / Long cottons cycle at 40-60 degrees MAX with the full amount of detergent for your load size - Adding a pre-wash to this cycle is recommended. Recommended to be added to towels or cloth nappy washing loads. Do NOT soak in napisan, bleach or detergents or user softeners as this may damage the fabrics. Do not iron.

                                              3. Drying: Smooth from the machine and lay flat to keep shape. Line dry outdoors is recommended with the organic cotton side facing towards sunshine or indoors on drying rack. Ensure pads are completely dry before storing away to avoid mould forming and allow 24-48 hours or longer in winter months. Allow for minor shrinking of natural organic fibres.

                                              We recommend 3-6 cloth menstrual pads per day in a range of sizes to suit your period cycle length and flow.
                                              1. Cold pre-wash before use
                                              2. Wash every second day in a hot wash (max 60 degrees) with the full amount of detergent for your load size
                                              3. Dry thoroughly before each use: air dry or low tumble dry.
                                              • Avoid skin irritation and leakage by changing pads frequently when wet and avoid leaving wet pads on skin for long periods of time. 
                                              • All breasts are shaped differently, so place the pad in a position that works best for you.
                                              • Anti-bacterial treatments such as Canesten or Dettol rinse can be used if needed. When using an anti-bacterial treatment, it is important to ensure the pad has been thoroughly washed as these products may cause skin irritation.
                                              • Placing pads in a delicates bag helps to keep all the small parts together in the wash.
                                              1. Wash with the full amount of detergent up to 60 degrees (MAX).
                                              2. Air dry or tumble dry on LOW
                                              3. Do not leave in laundry hamper for more than a day to avoid mould
                                              1. Cold pre-wash before use with like colours to avoid fabric colour transfer and remove manufacturing residue
                                              2. Wash with the full amount of detergent up to 60 degrees (MAX).
                                              3. Air dry or tumble dry on LOW
                                              1. Cold pre-wash before use with like colours to avoid fabric colour transfer and remove manufacturing residue
                                              2. Wash with the full amount of detergent up to 60 degrees (MAX).
                                              3. Air dry or tumble dry on LOW
                                              4. Wash with like products only to reduce risk of damage to the delicate fabric.

                                              Note: products will become fluffier with subsequent washes
                                              1. Cold pre-wash before use with like colours to avoid fabric colour transfer and remove manufacturing residue
                                              2. Rinse immediately after use in chlorine or salt water to preserve elastic and lycra.
                                              3. Wash with the full amount of detergent up to 60 degrees (MAX).
                                              4. Air dry or tumble dry on LOW
                                              5. Wash with like products only to reduce risk of damage to the delicate fabric (you may want to use a delicates bag).
                                              1. Cold pre-wash before use with like colours to avoid fabric colour transfer and remove manufacturing residue
                                              2. Rinse immediately after use in cold water 
                                              3. Wash with full amount of detergent in cold water (30 degrees) 
                                              4. Air dry in the shade
                                              5. Wash with like products to reduce risk of damage
                                              1. Machine washable on aa gentle cycle using warm water with like-colours (up to 40 degrees).
                                              2. Line dry only in shade or indoors.

                                              Do not tumble dry or expose to high temperatures when drying.

                                              Do not iron, bleach or soak.

                                              Because your bag is made from vegan leather there is no need to use a leather care cream on it. Vegan leather will remain supple and soft without the need for these creams. The majority of stains and marks can be wiped with a damp cloth and mild soap. Allow the bag to air dry before its next use. 

                                              Do not wash your Ultimate Bag or Cross Body Bag in the washing machine or submerge in water as this will damage your bag. Spot clean only.

                                              If there is any organic spillage in the bag we recommend cleaning as soon as possible to prevent mould and discolouration.

                                              We recommend washing in a delicates bag, with like colours, on a cold cycle only.

                                              Prolong the life of your products

                                              To prolong the life and maintain the vibrant colour of your Designer Bums products

                                              • Use the full amount of detergent for your load size
                                              • Do not soak any Designer bums products in chemicals or bleaches
                                              • Do not iron PUL products
                                              • Do not exceed wash temperatures of 60 degrees (140F) 
                                              • Avoid exposure to high temperatures and direct heat such as high tumble drying, heaters, open flames. Tumble drying on low is recommended.

                                               

                                              Troubleshooting Tips

                                              Watch our handy fitting tutorial and read the fitting guide first:

                                              Designer Bums Cloth Nappy Fitting Videos and Designer Bums Cloth Nappy Fitting Guide

                                              • You have just put on a nice new cloth, only to find that it leaks a short time later? First thing to do is check your fit. This is the Number 1 reason for leaking, aside from the nappy being full and ready to be changed. If your inserts are saturated this means the nappy is full and you need to change more often or add in extra inserts to increase absorbency.
                                              • Our nappies are designed to last between 2-4 hours - if you have a particularly heavy wetter, it will probably be closer to 2 hours. We don't recommend leaving a nappy on baby during the day for more than 4 hours at a time as wet nappies against the skin can cause nappy rash and irritation. For hygiene and comfort, any daytime nappy should be changed about every 3 hours. 
                                              • Is the leg elastic in the groin crease? This is very important to create a firm leak-proof seal around the leg and bottom and one of the most common fitting mistakes resulting in leaks. When putting the nappy on your baby, make sure that you have the front of the nappy on the right size setting.  There are three sizes to choose from.  Snap the nappy right down at the front for smaller babies and move your way up through the sizes as your baby grows.  
                                              • The nappy needs to be firm around the tummy and legs so that you can run a finger around the elastic, but not too tight. For a baby on the smallest size setting, you may only need to use the smallest insert. For a larger baby, you will need both inserts. You will know when you need to start using both inserts because the nappy will start to soak through the one insert and it will be very full when you change your baby. You can also purchase a range of other customisable boosting solutions on our website.
                                              • Take a look at your washing routine - Are you washing the nappies according to the instructions? Have a read back over and check the steps.
                                              • Are you using barrier creams? If you are using barrier creams without a liner on the nappy, this may cause a build-up of oil and zinc which can repel liquid and leak. If you have been using the cream without a liner don't fret, it will wash out in a long hot wash with the full amount of detergent. 
                                              • If inserts are repelling and having build-up that is not washing out, a strip-wash may be required on the inserts only.

                                              We are confident you can overcome any challenges with using cloth nappies by following the above steps. Please get in touch if you need some further assistance info@designernbums.com.au.