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Returns & Warranty

Last updated 4 December 2025

Warranty and Returns

Designer Bums is proud to work with highly experienced and quality manufacturing partners, using premium materials. However, if there is a problem or mistake with your purchase and you are not satisfied with your product please see the warranty information below. The warranty is extended to original owner of the product only, and proof of purchase must be supplied. This excludes international orders.

Warranty

We trust our products completely, so all our products are fully warranted against defects in materials and workmanship for 6 months from purchase.  We are committed to complying with all our obligations under consumer laws.  If a product fails due to a major manufacturing fault or material defect, you can ask for a replacement or refund.  Or, we will repair it free of charge if that is possible and practical.  For a minor fault or defect, we may repair it free of charge, or if it is not practical to repair it, we will replace it or offer a refund at our discretion. In the event we have made an error, we will cover all shipping costs.

Our warranty covers:

  • defective snaps;
  • defective stitching;
  • defective PUL;
  • defective zippers; and
  • flaws in fabric (but not print placement). 

Our warranty does not cover:

  • normal wear and tear;
  • sale items;
  • the natural breakdown beyond the reasonable life of the materials and components (e.g. fading, pilling and shrinkage in certain fabrics) – natural fibres will shrink after washing;
  • modifications or alterations (e.g. cutting, stitching and removing parts including the care label);
  • damage caused by improper use (e.g. forceful use of snaps);
  • improper care and maintenance (i.e. not following our care instructions, exposing to high heat, chemicals, or prolonged exposure to direct sunlight causing delamination);
  • snags; or
  • improper storage;
  • incorrect use and fitting of the products, leaking;
  • not fitting
  • where the purchase was not made directly from Designer Bums or a verified retailer or stockist of our brand (i.e the product was purchased on the second-hand market.)

Prior to use of our products, please carefully read the care and washing instructions.

Returns

Returned product must be unused, as new and in the original packaging with all tags still intact.

For returns, please fill out the contact form including your reason for return and your order number. A returns address will be provided to you on request, please do not post items back without prior return approval.

The following reasonable conditions apply to returns:

  • Please contact support with your return within 7 days of receipt of your order being delivered via the contact form stating if you have received a manufacturing fault or order error. Please wait for return approval before sending back, as we cannot accept items without return authorisation. Items must be returned to us within 14 days of receipt. Please send us your tracking number and inform us of the day of lodgement so we can anticipate your return and process asap.
  • In the event we have made an error or there is a defective item, we will cover all shipping costs where applicable. 
  • Refunds will be made payable to original payment method used on the order. Please allow 7-10 days to process
  • Returns via a stockist must be raised by the original purchaser with them first and will be forwarded to us – Proof of purchase is always required.
  • Returns cannot be accepted for sizing and fit reasons
  • Refunds will be made payable to original payment method used on the order. Please allow 7-10 days to process
  • Gift cards or clearance items are not eligible for returns
  • If you seek a refund for change-of-mind on new, unused items, we will deduct shipping costs and a restocking fee of 20% from the refund amount, to cover administrative and other associated costs

Washing New Nappies

  • Wash your brand new nappies with a small amount of detergent in a short cycle.
  • Hang dry the outer shell in the shade
  • Inserts can be hung to dry in the sun or tumble dried on low
  • The bamboo inserts will be absorbent enough to use after the first wash, and will reach maximum absorbency after the first few washes.

MODERN CLOTH NAPPIES

Nappy Wash Routine

Download the Nappy care instructions, to have them on the go.

  • Drop any solids into the toilet
  • Rinse night nappies or nappies worn >4 hours under hot water and thoroughly wring out. If running a pre-wash first thing in the morning you can skip hand-rinsing.
  • Store nappies in a dry-pail (basket with a lot of air flow) between washes for no more than 2 days. Do not soak nappies.
  • Each day or every other day, run a short cycle prior (45 -70 mins) with a half amount of detergent at 40-60 degrees Celcius.
  • Before washing gently unsnap all inserts and separate parts
  • The purpose of this step is to remove the bulk of soiling
  • Dry pail pre-washed items until you are ready to run the main wash
  • When you have enough items for a full load, you can run the main wash.
  • Use the recommended full amount of detergent for your machine/load size. 
  • Run your longest wash cycle (Cottons, heavy or long - with speed-perfect off) at maximum 60 degrees Celsius to get nappies thoroughly clean, sanitary, free of build-up, and smelling fresh.
  • Use a spin speed of 800 RPM to ensure the bulk of dirty water is spun out, while maintaining integrity of the elastics. Note higher spins in the washing machine can stretch and damage elastics.

Tip: you can include baby and children's clothes or smaller clothing items to make a full load. Machine loading is important for agitation.
  • Hang dry the outer shell in the shade, out of direct sunlight
  • Inserts can be hung to dry in the sun or tumble dried on low
  • Avoid tumble drying shells as high temperatures can delaminate the waterproof outer and void your warranty
  • If using plant based detergents when washing nappies we recommend using double the amount specified and washing at 60 degrees Celcius for best cleaning results.
  • Barrier creams are fine to use but will require a warm to hot wash to remove oil and zinc residue.
  • If your baby has particularly sensitive skin, we recommend running an optional short, final rinse to ensure all detergents are washed away.

Before use please watch our helpful fitting guide on our YouTube Channel. You can also access our helpful visual cloth nappy fitting guide below:

Designer Bums Cloth Nappy Fitting Videos

Designer Bums Cloth Nappy Fitting Guide

Wash & Care Instructions

Every piece in the Designer Bums range is made with the same care and intention as our nappies. To make sure yours lasts as long as it should, it is see below our wash & care guide for every product.

1. Pre-wash before first use with like colours to avoid colour run. After use hand-rinse pads in cold to warm water under the tap until the water is clear. Gently squeeze out excess water and dry-pail at the end of each day.

2. Main Cycle Every 2-3 days maximum on Heavy / Long cottons cycle at 40-60 degrees MAX with the full amount of detergent for your load size - Adding a pre-wash to this cycle is recommended. Recommended to be added to towels or cloth nappy washing loads. Do NOT soak in napisan, bleach or detergents or user softeners as this may damage the fabrics. Do not iron.

3. Drying: Smooth from the machine and lay flat to keep shape. Line dry outdoors is recommended with the organic cotton side facing towards sunshine or indoors on drying rack. Ensure pads are completely dry before storing away to avoid mould forming and allow 24-48 hours or longer in winter months. Allow for minor shrinking of natural organic fibres.

We recommend 3-6 cloth menstrual pads per day in a range of sizes to suit your period cycle length and flow.
  1. Cold pre-wash before use
  2. Wash every second day in a hot wash (max 60 degrees) with the full amount of detergent for your load size
  3. Dry thoroughly before each use: air dry or low tumble dry.
  • Avoid skin irritation and leakage by changing pads frequently when wet and avoid leaving wet pads on skin for long periods of time. 
  • All breasts are shaped differently, so place the pad in a position that works best for you.
  • Anti-bacterial treatments such as Canesten or Dettol rinse can be used if needed. When using an anti-bacterial treatment, it is important to ensure the pad has been thoroughly washed as these products may cause skin irritation.
  • Placing pads in a delicates bag helps to keep all the small parts together in the wash.
  1. Wash with the full amount of detergent up to 60 degrees (MAX).
  2. Air dry or tumble dry on LOW
  3. Do not leave in laundry hamper for more than a day to avoid mould
  1. Cold pre-wash before use with like colours to avoid fabric colour transfer and remove manufacturing residue
  2. Wash with the full amount of detergent up to 60 degrees (MAX).
  3. Air dry or tumble dry on LOW
  1. Cold pre-wash before use with like colours to avoid fabric colour transfer and remove manufacturing residue
  2. Wash with the full amount of detergent up to 60 degrees (MAX).
  3. Air dry or tumble dry on LOW
  4. Wash with like products only to reduce risk of damage to the delicate fabric.

Note: products will become fluffier with subsequent washes
  1. Cold pre-wash before use with like colours to avoid fabric colour transfer and remove manufacturing residue
  2. Rinse immediately after use in chlorine or salt water to preserve elastic and lycra.
  3. Wash with the full amount of detergent up to 60 degrees (MAX).
  4. Air dry or tumble dry on LOW
  5. Wash with like products only to reduce risk of damage to the delicate fabric (you may want to use a delicates bag).
  1. Cold pre-wash before use with like colours to avoid fabric colour transfer and remove manufacturing residue
  2. Rinse immediately after use in cold water 
  3. Wash with full amount of detergent in cold water (30 degrees) 
  4. Air dry in the shade
  5. Wash with like products to reduce risk of damage
  1. Machine washable on aa gentle cycle using warm water with like-colours (up to 40 degrees).
  2. Line dry only in shade or indoors.

Do not tumble dry or expose to high temperatures when drying.

Do not iron, bleach or soak.

Because your bag is made from vegan leather there is no need to use a leather care cream on it. Vegan leather will remain supple and soft without the need for these creams. The majority of stains and marks can be wiped with a damp cloth and mild soap. Allow the bag to air dry before its next use. 

Do not wash your Ultimate Bag or Cross Body Bag in the washing machine or submerge in water as this will damage your bag. Spot clean only.

If there is any organic spillage in the bag we recommend cleaning as soon as possible to prevent mould and discolouration.

We recommend washing in a delicates bag, with like colours, on a cold cycle only.

Prolong the life of your products

To prolong the life and maintain the vibrant colour of your Designer Bums products

  • Use the full amount of detergent for your load size
  • Do not soak any Designer bums products in chemicals or bleaches
  • Do not iron PUL products
  • Do not exceed wash temperatures of 60 degrees (140F) 
  • Avoid exposure to high temperatures and direct heat such as high tumble drying, heaters, open flames. Tumble drying on low is recommended.

 

Troubleshooting Tips

Watch our handy fitting tutorial and read the fitting guide first:

Designer Bums Cloth Nappy Fitting Videos and Designer Bums Cloth Nappy Fitting Guide

  • You have just put on a nice new cloth, only to find that it leaks a short time later? First thing to do is check your fit. This is the Number 1 reason for leaking, aside from the nappy being full and ready to be changed. If your inserts are saturated this means the nappy is full and you need to change more often or add in extra inserts to increase absorbency.
  • Our nappies are designed to last between 2-4 hours - if you have a particularly heavy wetter, it will probably be closer to 2 hours. We don't recommend leaving a nappy on baby during the day for more than 4 hours at a time as wet nappies against the skin can cause nappy rash and irritation. For hygiene and comfort, any daytime nappy should be changed about every 3 hours. 
  • Is the leg elastic in the groin crease? This is very important to create a firm leak-proof seal around the leg and bottom and one of the most common fitting mistakes resulting in leaks. When putting the nappy on your baby, make sure that you have the front of the nappy on the right size setting.  There are three sizes to choose from.  Snap the nappy right down at the front for smaller babies and move your way up through the sizes as your baby grows.  
  • The nappy needs to be firm around the tummy and legs so that you can run a finger around the elastic, but not too tight. For a baby on the smallest size setting, you may only need to use the smallest insert. For a larger baby, you will need both inserts. You will know when you need to start using both inserts because the nappy will start to soak through the one insert and it will be very full when you change your baby. You can also purchase a range of other customisable boosting solutions on our website.
  • Take a look at your washing routine - Are you washing the nappies according to the instructions? Have a read back over and check the steps.
  • Are you using barrier creams? If you are using barrier creams without a liner on the nappy, this may cause a build-up of oil and zinc which can repel liquid and leak. If you have been using the cream without a liner don't fret, it will wash out in a long hot wash with the full amount of detergent. 
  • If inserts are repelling and having build-up that is not washing out, a strip-wash may be required on the inserts only.

We are confident you can overcome any challenges with using cloth nappies by following the above steps. Please get in touch if you need some further assistance info@designernbums.com.au.